Effective Date: [01/08/2026]

This Shipping & Delivery Policy (“Policy”) describes how orders placed through the Tanéa Beauty website (“Website”) are processed, shipped, and delivered.

This Policy forms part of and should be read together with our Terms & Conditions, Return, Refund & Exchange Policy, Privacy Policy, and Cookie Policy.

The Website is operated by TANEA BEAUTY LLP (“Tanéa Beauty”, “Company”, “we”, “our”, or “us”).

1. SHIPPING COVERAGE

Tanéa Beauty currently ships products across serviceable locations within India.

Delivery availability may vary depending on:

·      Geographic location;

·      Courier partner serviceability;

·      Government restrictions;

·      Weather conditions;

·      Operational limitations.

We reserve the right to refuse or cancel orders where delivery is not feasible.

International shipping may be introduced in the future. Any international shipping services, if offered, shall be governed by additional terms and conditions.

2. ORDER PROCESSING

Orders are generally processed after successful payment authorization and order confirmation.

Orders are typically processed within 3-5 working days from the date of order placement.

Processing timelines may be extended during:

·      New product launches;

·      Promotional campaigns;

·      Sale events;

·      Public holidays;

·      High order volume periods;

·      Force majeure events.

Processing time refers to the period required to verify, prepare, pack, and hand over an order to our logistics partners and does not include transit time.

3. ORDER CONFIRMATION

Upon successful placement of an order, customers will receive an order confirmation through email, SMS, WhatsApp, or any other communication channel provided during checkout.

Customers are responsible for ensuring that all contact information provided is accurate and current.

Failure to receive an order confirmation due to incorrect customer information shall not affect the validity of the order.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout prior to payment.

Tanéa Beauty may offer:

·      Free shipping promotions;

·      Minimum order value shipping benefits;

·      Limited-period shipping offers.

Any such promotions may be modified, suspended, or withdrawn at any time without prior notice.

Unless otherwise stated:

·      Shipping charges are non-refundable;

·      Additional delivery-related charges imposed due to customer actions may be recovered from the customer.

5. DELIVERY TIMELINES

Estimated delivery timelines are provided for convenience only.

Standard delivery timelines are generally:

Location	Estimated Delivery Time
Metro Cities	3-5 Business Days
Tier II & Tier III Cities	6-7 Business Days
Remote Locations	6-10 Business Days

Actual delivery times may vary depending on:

·      Courier performance;

·      Weather conditions;

·      Public holidays;

·      Government restrictions;

·      Security checks;

·      Natural disasters;

·      Other events beyond our reasonable control.

Delivery timelines are estimates only and are not guaranteed delivery commitments.

6. ORDER TRACKING

Once an order has been dispatched, customers may receive tracking information through email, SMS, WhatsApp, or other available channels.

Tracking information may take up to 1-2 days to become active after dispatch.

Customers may use the tracking information to monitor delivery progress directly through the logistics provider.

7. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing:

·      Accurate delivery addresses;

·      Correct contact numbers;

·      Accurate recipient details;

·      Any additional delivery instructions necessary for successful delivery.

Tanéa Beauty shall not be responsible for delays, losses, failed deliveries, or additional costs arising from inaccurate or incomplete information provided by customers.

8. ADDRESS CHANGES

Requests to modify delivery addresses may only be accommodated before dispatch and are subject to operational feasibility.

Once an order has been dispatched, address modifications may not be possible.

Tanéa Beauty shall not be liable for delivery issues resulting from customer-requested changes made after dispatch.

9. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to customer-related reasons, including:

·      Recipient unavailable;

·      Incorrect address;

·      Incorrect contact information;

·      Refusal to accept delivery;

·      Failure to respond to courier communications;

the courier partner may make additional delivery attempts in accordance with its internal policies.

If delivery remains unsuccessful, the order may be returned to Tanéa Beauty.

Any re-shipping charges arising from repeated delivery failures may be charged to the customer.

10. REFUSED DELIVERIES

Customers who refuse delivery of an order without a valid reason may not be eligible for:

·      Refund of shipping charges;

·      Reimbursement of logistics costs incurred by Tanéa Beauty.

Repeated refusal of deliveries may result in restrictions on future ordering privileges, including Cash on Delivery eligibility.

11. INSPECTION UPON DELIVERY

Customers are encouraged to inspect packages immediately upon receipt.

If a package appears:

·      Damaged;

·      Opened;

·      Tampered with;

·      Leaking;

·      Defective;

customers should:

1.     Take clear photographs and videos of the package;

2.     Retain all original packaging;

3.     Contact customer support within 2-3 days of delivery.

Claims submitted after this period may be difficult to verify and may not be eligible for resolution.

Nothing in this clause limits statutory consumer rights available under applicable law.

12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a customer receives:

·      A damaged product;

·      A defective product;

·      An incorrect product;

·      A missing product;

the customer must notify Tanéa Beauty within 2-3 days of delivery and provide reasonable supporting evidence, including photographs, videos, order details, and any other information requested.

Resolution shall be governed by the Return, Refund & Exchange Policy.

13. RISK OF LOSS

Ownership and risk in products shall pass to the customer upon successful delivery of the order to the delivery address provided at checkout.

Where delivery confirmation indicates successful delivery, any subsequent loss, theft, or damage shall be the responsibility of the customer unless otherwise required by law.

14. PARTIAL SHIPMENTS

In certain circumstances, products within a single order may be shipped separately.

This may occur due to:

·      Inventory allocation;

·      Warehouse availability;

·      Operational requirements;

·      Logistics constraints.

Customers will not be charged additional shipping fees solely due to a decision by Tanéa Beauty to split shipments.

15. DELIVERY DELAYS

While we endeavour to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control.

Such circumstances include:

·      Extreme weather;

·      Floods;

·      Earthquakes;

·      Epidemics or pandemics;

·      Labour disruptions;

·      Government restrictions;

·      Security concerns;

·      Transportation failures;

·      Supply chain interruptions;

·      Force majeure events.

Tanéa Beauty shall not be liable for delivery delays caused by such events.

16. CASH ON DELIVERY (COD)

Where Cash on Delivery services are offered:

·      Availability may depend on location and order value;

·      Additional verification may be conducted before dispatch;

·      COD eligibility may be restricted for customers with repeated order refusals or failed deliveries.

Tanéa Beauty reserves the right to withdraw COD availability at its discretion.

17. INTERNATIONAL SHIPPING (FUTURE APPLICABILITY)

If international shipping becomes available:

·      Delivery timelines shall vary by destination;

·      Import duties, taxes, customs fees, and other governmental charges may apply;

·      Such charges shall generally be the responsibility of the customer unless expressly stated otherwise.

Tanéa Beauty shall not be responsible for delays caused by customs authorities or international shipping carriers.

Additional country-specific terms may apply.

18. FORCE MAJEURE

Tanéa Beauty shall not be liable for delays, interruptions, or failures in shipping or delivery arising from events beyond its reasonable control, including:

·      Natural disasters;

·      Acts of God;

·      Government actions;

·      Strikes;

·      Lockouts;

·      Internet outages;

·      Cyber incidents;

·      Transportation disruptions;

·      Supply chain shortages.

Performance obligations shall be suspended for the duration of the affected event.

19. CUSTOMER SUPPORT

For shipping, delivery, tracking, or order-related assistance, customers may contact:

Tanéa Beauty
TANEA BEAUTY LLP

Email: SUPPORT@TANEABEAUTY.COM

Phone: +91 8591912652

Business Hours: 9AM-5PM (MONDAY-FRIDAY)

20. POLICY CHANGES

Tanéa Beauty reserves the right to modify, amend, or update this Shipping & Delivery Policy at any time.

Any changes will become effective upon publication on the Website unless otherwise stated.

Customers are encouraged to review this Policy periodically for updates.

21. GRIEVANCE REDRESSAL

Customers may submit shipping or delivery-related complaints through the customer support channels provided above.

If a complaint remains unresolved, customers may contact the Grievance Officer:

Grievance Officer: [Rueben Rajwant
Email: SUPPORT@TANEABEAUTY.COM
Phone: +91 8591912652
Address: Building- No. 1, Mittal Industrial Estate, Marol, Andheri East, Gala, Maharashtra, Mumbai Suburban, India, 400059

Complaints shall be handled in accordance with applicable laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.