Effective Date: [01/08/2026]

At Tanéa Beauty, customer satisfaction is important to us. We take great care in ensuring that all products are manufactured, stored, packed, and delivered with the highest standards of quality and hygiene.

Due to the nature of cosmetic, beauty, and personal care products, certain restrictions apply to returns, refunds, and exchanges.

This Return, Refund & Exchange Policy (“Policy”) forms part of and should be read together with our Terms & Conditions, Shipping & Delivery Policy, Privacy Policy, and Cookie Policy.

The Website is operated by TANEA BEAUTY LLP (“Tanéa Beauty”, “Company”, “we”, “our”, or “us”).

1. GENERAL POLICY

We encourage customers to carefully review product descriptions, ingredients, shades, specifications, and usage information before placing an order.

As beauty and cosmetic products are hygiene-sensitive products, not all products are eligible for return, refund, or exchange.

Returns, refunds, and exchanges will only be accepted in accordance with this Policy and applicable law.

2. ELIGIBLE RETURN, REFUND OR EXCHANGE SCENARIOS

Subject to verification and approval by Tanéa Beauty, customers may be eligible for a replacement, exchange, refund, or store credit if:

·      A damaged product is delivered;

·      A defective product is delivered;

·      An expired product is delivered;

·      An incorrect product is delivered;

·      An item is missing from the order;

·      The product received materially differs from the product ordered.

Claims must be submitted within the timelines specified in this Policy.

3. NON-RETURNABLE PRODUCTS

Except where required under applicable law, the following products shall not be eligible for return, refund, or exchange:

·      Opened products;

·      Used products;

·      Tested or swatched products;

·      Products with broken seals;

·      Products without original packaging;

·      Products with missing labels or accessories;

·      Products damaged due to misuse, negligence, improper storage, or mishandling by the customer;

·      Products purchased through unauthorized sellers;

·      Promotional gifts, samples, complimentary items, and free products;

·      Gift cards, vouchers, store credits, and similar non-tangible products.

For hygiene and safety reasons, Tanéa Beauty reserves the right to refuse returns where the integrity of the product cannot be verified.

4. CHANGE-OF-MIND RETURNS

Tanéa Beauty does not generally accept returns, refunds, or exchanges for:

·      Change of mind;

·      Personal preferences;

·      Incorrect shade selection;

·      Change in product preference;

·      Dissatisfaction with fragrance, texture, finish, or colour;

·      Failure to read product descriptions before purchase.

Customers are encouraged to review product information carefully before completing their purchase.

Nothing in this clause limits any rights available under applicable consumer protection laws.

5. SHADE, COLOUR & APPEARANCE VARIATIONS

Product images displayed on the Website are intended for illustrative purposes.

Actual colours, shades, finishes, and appearance may vary depending on:

·      Screen settings;

·      Device display characteristics;

·      Lighting conditions;

·      Product batch variations.

Such variations shall not constitute a defect and shall not ordinarily qualify for a return, refund, or exchange.

6. ALLERGIC REACTIONS & INDIVIDUAL RESULTS

Cosmetic and skincare products may produce different results for different individuals.

Tanéa Beauty does not guarantee specific cosmetic outcomes, skin benefits, or product performance.

Customers are responsible for:

·      Reviewing ingredient lists before purchase;

·      Conducting patch tests where appropriate;

·      Consulting a healthcare professional if necessary.

Except where required by law, allergic reactions, sensitivities, irritation, or dissatisfaction arising from individual skin responses shall not qualify for a return, refund, or exchange.

Nothing in this clause excludes liability for defective products or statutory consumer rights.

7. DAMAGED PRODUCTS

If a product is received damaged, customers must:

1. Notify Tanéa Beauty within 7 days of delivery;
2. Retain the original packaging;
3. Provide:

o   Order number;

o   Photographs of the package;

o   Photographs of the damaged product;

o   Unboxing video, where available.

Failure to provide sufficient evidence may affect our ability to process the claim.

Upon verification, Tanéa Beauty may provide:

·      A replacement product;

·      A refund;

·      Store credit;

at its sole discretion, unless otherwise required by law.

8. DEFECTIVE PRODUCTS

If a product appears defective, customers must notify us within 7 days of delivery.

Customers may be required to provide:

·      Photographs;

·      Videos;

·      Product batch details;

·      Additional information reasonably requested by Tanéa Beauty.

Products may need to be returned for inspection before a refund or replacement is approved.

9. INCORRECT PRODUCT DELIVERED

If a customer receives a product different from what was ordered, the customer must notify Tanéa Beauty within 7 days of delivery.

The product must:

·      Remain unopened;

·      Remain unused;

·      Be returned in its original condition and packaging.

Upon verification, Tanéa Beauty will arrange a replacement, exchange, or refund.

10. MISSING ITEMS

If any item is missing from an order, customers must report the issue within 7 days of delivery.

Customers may be required to provide:

·      Photographs of the package;

·      Order details;

·      Any additional information reasonably requested.

Upon verification, Tanéa Beauty shall either:

·      Dispatch the missing item; or

·      Provide an appropriate refund or store credit.

 

11. RETURN REQUEST PROCESS

To initiate a return, refund, or exchange request, customers must contact:

Email: SUPPORT@TANEABEAUTY.COM

Phone: +91 8591912652

Customers should include:

·      Full name;

·      Order number;

·      Product details;

·      Description of the issue;

·      Supporting photographs and videos.

Submission of a request does not guarantee approval.

All requests are subject to verification and investigation.

12. RETURN APPROVAL

If a return request is approved:

·      Customers may be provided with return instructions;

·      Reverse pickup may be arranged where available;

·      Customers may be required to ship products to a designated address.

Products must be returned in accordance with the instructions provided.

Failure to follow return instructions may result in rejection of the claim.

13. PRODUCT INSPECTION

All returned products are subject to inspection by Tanéa Beauty.

We reserve the right to reject claims where:

·      Products have been opened or used;

·      Products have been tampered with;

·      Evidence of misuse exists;

·      The reported issue cannot be verified;

·      Return conditions have not been satisfied.

Our assessment shall be conducted reasonably and in good faith.

14. EXCHANGES

Exchanges may be offered only for:

·      Damaged products;

·      Defective products;

·      Incorrect products delivered.

Exchanges are subject to:

·      Product availability;

·      Verification of eligibility.

Tanéa Beauty does not currently offer exchanges for shade changes, preference changes, or change-of-mind requests.

15. REFUNDS

Where a refund is approved, the refund shall generally be processed through the original payment method used for the purchase.

Refunds may also be issued as:

·      Store credit;

·      Wallet credit;

·      Replacement product;

where agreed with the customer.

16. REFUND TIMELINES

Approved refunds are generally processed within 3-5 working days  from the date of approval.

Actual credit timelines may vary depending on:

·      Banks;

·      Payment gateways;

·      Financial institutions;

·      Card issuers.

Tanéa Beauty shall not be responsible for delays caused by third-party financial institutions.

17. SHIPPING CHARGES

Shipping charges are generally non-refundable unless:

·      The return is due to an error by Tanéa Beauty;

·      The product is defective;

·      The product is damaged upon delivery;

·      Applicable law requires otherwise.

18. STORE CREDIT

In certain circumstances, Tanéa Beauty may offer store credit instead of a monetary refund.

Store credits:

·      May be subject to validity periods;

·      May not be redeemable for cash;

·      May be governed by additional terms and conditions.

19. FRAUD PREVENTION

To protect customers and the integrity of our platform, Tanéa Beauty reserves the right to:

·      Request additional information;

·      Reject suspicious claims;

·      Refuse repeat abusive return requests;

·      Restrict future purchases;

·      Restrict Cash on Delivery eligibility.

Fraudulent activities may result in legal action.

20. EXCESSIVE RETURNS

Where a pattern of excessive, abusive, or suspicious return activity is identified, Tanéa Beauty reserves the right to:

·      Refuse future return requests;

·      Limit account functionality;

·      Refuse certain payment methods;

·      Suspend or terminate customer accounts.

Such decisions shall be made reasonably and in good faith.

21. STATUTORY RIGHTS

Nothing contained in this Policy shall limit, exclude, or restrict any rights available to consumers under applicable law, including the Consumer Protection Act, 2019.

Consumers shall continue to enjoy all rights and remedies that cannot legally be excluded.

22. POLICY CHANGES

Tanéa Beauty may modify, amend, or update this Policy from time to time.

Changes shall become effective upon publication on the Website unless otherwise stated.

Customers are encouraged to review this Policy periodically.

23. CUSTOMER SUPPORT & GRIEVANCE REDRESSAL

For return, refund, or exchange-related assistance, please contact:

Tanéa Beauty
TANEA BEAUTY LLP

Email:SUPPORT@TANEABEAUTY.COM
Phone: +91 8591912652

Business Hours: 9AM-6PM ON WEEKDAYS

If a complaint remains unresolved, customers may contact:

Grievance Officer
Name: Rueben Rajwant
Email: SUPPORT@TANEABEAUTY.COM
Phone: +91 8591912652
Address: Building- No. 1, Mittal Industrial Estate, Marol, Andheri East, Gala, Maharashtra, Mumbai Suburban, India, 400059

Complaints shall be addressed in accordance with applicable laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.