Terms & Conditions

 

Effective Date: [01/08/2026]

 

Welcome to Tanéa Beauty.

These Terms & Conditions (“Terms”) govern your access to and use of the Tanéa Beauty website located at [WEBSITE URL] (the “Website”), including any purchases made through the Website.

The Website is owned and operated by TANEA BEAUTY LLP, a limited liability parternship registered under the laws of India and having its registered office at 2102, ROYAL RESORT, T-38, SHASTRI NAGAR, OFF J.P.R.D., Andheri, Mumbai, Maharashtra, India, 400053 (“Tanéa Beauty”, “Company”, “we”, “our” or “us”).

By accessing, browsing, creating an account on, or purchasing products through the Website, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Shipping & Delivery Policy, and Return, Refund & Exchange Policy, all of which are incorporated herein by reference.

If you do not agree to these Terms, please do not access or use the Website.

1.ELIGIBILITY

By using the Website, you represent and warrant that:

  • You are at least 18 years of age; or
  • You are using the Website under the supervision of a parent or legal guardian;
  • You are legally capable of entering into binding contracts under applicable law;
  • All information provided by you is true, accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe that a user does not meet the eligibility requirements set out in these Terms.

2.ACCOUNT REGISTRATION

You may choose to create an account to access certain features of the Website.

You agree to:

  • Provide accurate and complete information;
  • Keep your account credentials confidential;
  • Maintain and promptly update your information;
  • Notify us immediately of any unauthorized access to or use of your account.

You are solely responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or pose a security risk.

3.WEBSITE USE

You may use the Website solely for lawful personal and non-commercial purposes.

You agree not to:

  • Use the Website in violation of any applicable law;
  • Interfere with the operation or security of the Website;
  • Upload malicious software, viruses, or harmful code;
  • Attempt to gain unauthorized access to any systems or networks;
  • Scrape, harvest, copy, or extract Website content using automated means;
  • Impersonate another individual or entity;
  • Use the Website for fraudulent or deceptive purposes;
  • Submit false reviews, ratings, or claims.

Any unauthorized use of the Website may result in suspension or termination of access and may lead to legal action.

4.PRODUCT INFORMATION

We strive to ensure that all product descriptions, images, ingredients, specifications, pricing, and availability information displayed on the Website are accurate.

However:

  • Product information may occasionally contain typographical errors, inaccuracies, or omissions;
  • Product packaging may vary from images displayed on the Website;
  • Product availability may change without notice;
  • Product formulations may be updated from time to time.

We reserve the right to correct any errors and update information at any time without prior notice.

5.SHADE, COLOUR & APPEARANCE DISCLAIMER

We make reasonable efforts to accurately display product colours, shades, finishes, and textures.

However, actual colours may vary depending on:

  • Device settings;
  • Screen resolution;
  • Display calibration;
  • Lighting conditions.

Accordingly, Tanéa Beauty cannot guarantee that your device will accurately display the precise colour or appearance of any product.

Such variations shall not constitute a defect or grounds for return unless otherwise required by applicable law.

 

6.PRODUCT SUITABILITY, INDIVIDUAL RESULTS & SKIN REACTIONS

Beauty, cosmetic, and personal care products may affect individuals differently depending on factors including skin type, skin condition, allergies, sensitivities, age, lifestyle, climate, genetics, application method, and frequency of use.

Customers shall:

  • Carefully review ingredient lists and product information before use; 
  • Conduct a patch test where appropriate; 
  • Follow all usage instructions provided with the product; 
  • Consult a dermatologist or healthcare professional where necessary. 

While Tanéa Beauty seeks to provide accurate information regarding its products, individual results may vary from person to person.

Except where prohibited by applicable law, Tanéa Beauty shall not be responsible for adverse reactions, sensitivities, allergies, irritation, or other outcomes resulting from:

  • Individual skin conditions or sensitivities; 
  • Failure to follow product instructions; 
  • Improper storage or use of products; 
  • Combination of products with third-party products or treatments. 

Nothing in these Terms limits any non-excludable statutory rights available to consumers under applicable law.

7.COSMETIC RESULTS & MARKETING DISCLAIMER

Any statements, testimonials, before-and-after images, demonstrations, product descriptions, social media content, influencer content, customer reviews, or marketing materials published by or on behalf of Tanéa Beauty are provided for informational and illustrative purposes only.

Unless expressly stated otherwise:

  • Product results are not guaranteed; 
  • Individual experiences and outcomes may vary; 
  • Testimonials reflect individual experiences and may not be representative of all users;
  • Product performance may vary based on individual characteristics and usage conditions. 

Descriptions such as "long-lasting," "hydrating," "brightening," "smoothing," "radiant," "glowing," "lightweight," "transfer-resistant," or similar terms are intended to describe the general characteristics of products and should not be interpreted as guarantees of specific results.

Nothing contained on the Website constitutes medical advice, dermatological advice, or professional healthcare advice.

Customers should rely on their own judgment and, where appropriate, seek professional advice before using cosmetic products.

8.PRICING

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may be subject to applicable taxes, shipping charges, duties, or fees, which will be displayed at checkout where applicable.

We reserve the right to:

  • Change prices at any time;
  • Modify promotions;
  • Correct pricing errors;
  • Withdraw products from sale.
  • Price changes shall not affect orders already accepted by us.

9.PRICING ERRORS

Despite our best efforts, certain products may occasionally be listed at an incorrect price.

If a pricing error is identified:

  • We may cancel the affected order;
  • We may contact you with corrected pricing information;
  • We may provide you with an opportunity to reconfirm your order.

We shall not be obligated to fulfil orders placed at an incorrect price resulting from a typographical, technical, or system error.

10.ORDERS

Your placement of an order constitutes an offer to purchase products from us.

An order is deemed accepted only when:

  • Payment is successfully processed (where applicable); and
  • We issue an order confirmation or dispatch confirmation.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability;
  • Suspected fraud;
  • Pricing inaccuracies;
  • Incorrect information provided by the customer;
  • Violation of these Terms.

11.ORDER CANCELLATIONS

Customers may request cancellation of an order before dispatch by contacting customer support.

Once an order has been dispatched, cancellation may not be possible.

Tanéa Beauty reserves the right to cancel any order at its sole discretion, including where:

  • Fraudulent activity is suspected;
  • Payment authorization fails;
  • Delivery is not feasible;
  • Inventory discrepancies arise.

Where an order is cancelled after payment has been received, any eligible refund shall be processed in accordance with the Return, Refund & Exchange Policy.

12.PAYMENTS

The Website may support various payment methods including:

  • Credit cards;
  • Debit cards;
  • UPI;
  • Net banking;
  • Digital wallets;
  • Cash on Delivery (where available).

Payment processing services are provided by independent third-party payment service providers.

Tanéa Beauty does not store full payment card details and is not responsible for failures, interruptions, or security incidents attributable to third-party payment processors.

13.SHIPPING & DELIVERY

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery timelines provided on the Website are estimates only and may vary due to factors beyond our reasonable control.

Risk of loss or damage passes to the customer upon delivery of the product to the delivery address provided during checkout.

14.RETURNS, REFUNDS & EXCHANGES

Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.

Due to hygiene and safety considerations, certain cosmetic and personal care products may be non-returnable once opened, used, tampered with, or partially consumed.

Please review our Return, Refund & Exchange Policy before placing an order.

15.PROMOTIONS, DISCOUNTS & OFFERS

Promotional offers, discount codes, bundles, gifts, loyalty rewards, and limited-time campaigns may be offered from time to time.

Unless otherwise specified:

  • Promotions cannot be combined;
  • Promotions have no cash value;
  • Promotions may be modified or withdrawn at any time;
  • Promotional benefits may be revoked in cases of misuse, abuse, fraud, or violation of these Terms.

Additional terms may apply to specific promotions.

16.CONSUMER PROTECTION & E-COMMERCE COMPLIANCE

Tanéa Beauty is committed to complying with applicable consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

In accordance with applicable law:

  • Information regarding products, pricing, taxes, shipping charges, refund eligibility, and customer support is made available on the Website; 
  • Customers may review order details before placing an order; 
  • Appropriate grievance redressal mechanisms are maintained; 
  • Customer complaints shall be handled in accordance with applicable legal requirements; 
  • Material information relating to products shall be disclosed to consumers prior to purchase. 

The following information is made available to consumers through the Website:

Legal Entity Name: TANEA BEAUTY LLP

Registered Office Address: 2102, ROYAL RESORT, T-38, SHASTRI NAGAR, OFF J.P.RD,

Andheri, Mumbai, Mumbai, Maharashtra, India, 400053

Customer Support Email: Support@taneabeauty.com

Customer Support Phone: +91 8591912652

Grievance Officer: Tanéa Beauty Support Team

Grievance Officer Email: Support@taneabeauty.com

Grievance Officer Contact Number: +91 8591912652

Customers may contact the above details for queries, grievances, complaints, product-related concerns, refunds, returns, or other customer support matters.

17.USER REVIEWS & USER-GENERATED CONTENT

Where users are permitted to post reviews, comments, photographs, videos, testimonials, or other content (“User Content”), you agree that:

  • You own or have the necessary rights to submit such content;
  • The content does not violate any law or third-party rights;
  • The content is accurate and not misleading.

You shall not submit content that:

  • Is defamatory;
  • Is abusive, obscene, hateful, discriminatory, or unlawful;
  • Infringes intellectual property rights;
  • Contains malware or harmful code.

By submitting User Content, you grant Tanéa Beauty a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable licence to use, reproduce, modify, publish, distribute, display, adapt, and promote such content across any media channels for business, marketing, advertising, and promotional purposes.

We reserve the right to remove or moderate User Content at our discretion.

18.INTELLECTUAL PROPERTY

All content available on the Website, including:

  • Trademarks;
  • Logos;
  • Brand names;
  • Product names;
  • Text;
  • Images;
  • Product photography;
  • Graphics;
  • Videos;
  • Website design;
  • Software;
  • Databases;

is owned by or licensed to Tanéa Beauty and is protected under applicable intellectual property laws.

Nothing contained on the Website grants any licence or right to use any intellectual property without our prior written consent.

19.LIMITED WEBSITE LICENCE

Subject to compliance with these Terms, Tanéa Beauty grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for personal and non-commercial purposes.

You may not:

  • Copy or reproduce Website content;
  • Frame or mirror the Website;
  • Reverse engineer Website functionality;
  • Commercially exploit Website content.

All rights not expressly granted are reserved.

20.THIRD-PARTY LINKS

The Website may contain links to third-party websites, applications, services, or social media platforms.

These links are provided solely for convenience.

Tanéa Beauty does not endorse and is not responsible for:

  • Third-party content;
  • Third-party products;
  • Third-party privacy practices;
  • Third-party services.

Your interactions with third parties are governed by their respective terms and policies.

21.DISCLAIMER OF WARRANTIES

The Website and all products and services are provided on an “as available” and “as is” basis to the fullest extent permitted by law.

Except as expressly stated, Tanéa Beauty makes no warranties, representations, or guarantees regarding:

  • Website availability;
  • Accuracy of Website content;
  • Uninterrupted access;
  • Compatibility with user devices;
  • Freedom from technical errors.

Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

22.LIMITATION OF LIABILITY

To the maximum extent permitted by law, Tanéa Beauty, its affiliates, directors, employees, officers, agents, and service providers shall not be liable for:

  • Indirect losses;
  • Consequential losses;
  • Special damages;
  • Incidental damages;
  • Loss of profits;
  • Loss of goodwill;
  • Loss of data.

Subject to applicable law, Tanéa Beauty’s aggregate liability arising from any claim relating to a product, order, or Website use shall not exceed the amount paid by the customer for the specific product or order giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

23.INDEMNITY

You agree to indemnify, defend, and hold harmless Tanéa Beauty, its affiliates, directors, employees, officers, agents, and representatives from and against any claims, liabilities, losses, damages, costs, or expenses arising out of:

  • Your violation of these Terms;
  • Your misuse of the Website;
  • Your infringement of any third-party rights;
  • Your violation of applicable law.

24.FORCE MAJEURE

Tanéa Beauty shall not be liable for any delay, interruption, or failure in performance resulting from events beyond its reasonable control, including:

  • Natural disasters;
  • Floods;
  • Fires;
  • Epidemics or pandemics;
  • Government actions;
  • Strikes;
  • Internet outages;
  • Cyber incidents;
  • Transportation disruptions;
  • Supply chain interruptions.

Performance shall be suspended for the duration of the force majeure event.

25.SUSPENSION & TERMINATION

We may suspend, restrict, or terminate your access to the Website at any time if:

  • You violate these Terms;
  • Fraudulent activity is suspected;
  • Security concerns arise;
  • Required by law.

Termination shall not affect accrued rights and obligations.

26.PRIVACY

Our collection, use, storage, and disclosure of personal data is governed by our Privacy Policy and Cookie Policy.

By using the Website, you acknowledge that your personal data may be processed in accordance with those policies.

27.GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

28.DISPUTE RESOLUTION

The parties shall endeavour to resolve any dispute, controversy, claim, or disagreement arising out of or relating to these Terms, the Website, or any transaction conducted through the Website through amicable discussions and good-faith negotiations.

If the dispute is not resolved within thirty (30) days from the date written notice of the dispute is provided by either party, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall:

  • Be conducted by a sole arbitrator; 
  • The sole arbitrator shall be appointed by mutual agreement of the parties; 
  • Be conducted in the English language; 
  • Have its seat and venue in Mumbai, Maharashtra, India. 

The arbitral award shall be final and binding upon the parties.

Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction.

Nothing in this clause shall restrict any rights or remedies available to consumers under applicable law.

29.SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

30.WAIVER

Failure by Tanéa Beauty to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

31.JURISDICTION

Subject to the arbitration provisions contained herein and applicable consumer protection laws, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over all disputes, claims, proceedings, and matters arising out of or relating to:

  • These Terms; 
  • Use of the Website; 
  • Purchases made through the Website; 
  • Any relationship between Tanéa Beauty and its customers. 

For avoidance of doubt, the courts at Mumbai shall have exclusive jurisdiction for all matters where judicial intervention is required under the Arbitration and Conciliation Act, 1996, including applications relating to arbitration proceedings, interim relief, enforcement, or challenge of arbitral awards.

32.ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Return, Refund & Exchange Policy, and any other policies published on the Website, constitute the entire agreement between you and Tanéa Beauty regarding use of the Website.

33.CHANGES TO THESE TERMS

We may update these Terms from time to time.

Any changes will become effective upon publication on the Website unless otherwise stated.

Your continued use of the Website following such changes constitutes acceptance of the revised Terms.

34.CONTACT US

For any questions, concerns, complaints, or requests regarding these Terms, please contact:

Tanéa Beauty
TANEA BEAUTY LLP
2102, ROYAL RESORT, T-38, SHASTRI NAGAR, OFF J.P.RD, Andheri, Mumbai, Mumbai, Maharashtra, India, 400053

Email: Support@taneabeauty.com

Phone: +91 8591912652

Grievance Officer
Name: Tanéa Beauty Support Team

Email: Support@taneabeauty.com

Address: Building- No. 1, Mittal Industrial Estate, Marol, Andheri East, Gala, Maharashtra, Mumbai Suburban, India, 400059

We aim to acknowledge and address grievances within the timelines prescribed under applicable law.