Return Policy
Return & Replacement Policy – Tanéa Beauty
Effective Date: September 3, 2025
Overview
At Tanéa Beauty, we want you to be completely satisfied with your purchase. Due to the nature of beauty and
personal care products, we have established this Return & Replacement Policy to ensure hygiene standards while
providing fair solutions for our customers.
Important: We offer returns and replacements only – no monetary refunds will be provided under any
circumstances.
Eligibility for Returns & Replacements
What Can Be Returned/Replaced
∙Products damaged during shipping or transit
∙Items received that are different from what was ordered (wrong product, shade, or quantity)
∙Defective products with manufacturing issues
∙Products that arrive with broken or tampered packaging
What Cannot Be Returned/Replaced
∙Opened or Used Products: For hygiene and safety reasons, any product that has been opened, used,
tested, or tampered with cannot be returned or replaced
∙Products Without Original Packaging: Items must be in original, unopened packaging with all seals
intact
∙Final Sale Items: Products marked as final sale, clearance, or promotional items
∙Gift Sets or Bundles: If individual items within a set have been opened
∙Custom or Personalized Products: Items made to specific customer requirements
∙Products Beyond Time Limit: Items not reported within 3 days of delivery
Time Limit for Returns & Replacements
Critical Requirement: All return or replacement requests must be initiated within 3 days of delivery. No exceptions will be made for requests received after this timeframe.
How to Calculate the 3-Day Period
∙Day 1: The day After you receive your order
∙Day 2: Second day after delivery
∙Day 3: Third day after delivery (final day to report issues)
Example: If you receive your order on Monday, you must contact us by Thursday to be eligible for
return/replacement.
Return & Replacement Process
Step 1: Contact Us Immediately
Contact our customer service team within 3 days of delivery:
∙Email: support@taneabeauty.com
∙Phone: +91 8591912652
∙Business Hours: Monday to Saturday, 10 AM to 7 PM IST
Step 2: Provide Required Information
When contacting us, please provide:
∙Order number (found in your confirmation email)
∙Detailed description of the issue
∙Clear photographs showing:
oThe received product
oAny damage or defects
oOriginal packaging and seals (must be unopened)
oShipping box/packaging if damaged
Step 3: Return Authorization
Our team will review your request and photographs within 24 hours. If approved, we will:
∙Provide a Return Merchandise Authorization (RMA) number
∙Arrange for product pickup from your address (free of charge)
∙Send pickup schedule details via email/SMS
Step 4: Product Inspection
Once we receive the returned item:
∙Our quality team will inspect the product within 2-3 business days
∙We will verify the condition matches your reported issue
∙You will be notified of the inspection results
Step 5: Resolution
If your return is approved after inspection, you may choose:
∙Replacement: Receive the same product in perfect condition
∙Exchange: Select a different product of equal or lesser value
∙Store Credit: Receive credit for future purchases (valid for 6 months)
Important Terms & Conditions
Product Condition Requirements
∙Products must be completely unused and unopened
∙All original packaging, tags, and seals must be intact
∙Free gifts or samples included with the order must be returned together
∙Products must not show any signs of use, testing, or tampering
Shipping & Handling
∙We provide free pickup service for approved returns within India
∙Products must be securely packaged for return shipment
∙We are not responsible for items lost or damaged during return shipping if not packaged properly
∙International returns are handled on a case-by-case basis
Processing Timeline
∙Return Request Response: Within 24 hours of contact
∙Pickup Arrangement: Within 2-3 business days of approval
∙Inspection & Decision: Within 2-3 business days of receiving returned item
∙Replacement/Exchange Processing: 3-5 business days after approval
Limitations
∙Only one return/replacement per order is allowed
∙Replacement products are subject to stock availability
∙If a replacement is unavailable, store credit will be offered
∙Store credits cannot be transferred or combined with other offers
Exceptions & Special Circumstances
Damaged Packaging from Carrier
If your order arrives with damaged outer packaging:
∙Document the damage immediately with photographs
∙Do not open the product packages inside
∙Contact us within 3 days with photos of the damaged shipment
∙We will arrange immediate replacement
Wrong Product Delivered
If you receive a completely different product:
∙Do not open or use the wrong product
∙Contact us immediately with photos of what you received
∙We will arrange immediate pickup and send the correct item
∙Express replacement will be processed within 24 hours
Manufacturing Defects
For products with manufacturing defects:
∙Contact us with detailed photos of the defect
∙Include batch number and expiry date if visible
∙We will investigate with our quality team
∙Immediate replacement will be arranged if defect is confirmed
What We Do Not Accept
Non-Eligible Returns
∙Hygiene Concerns: Any opened beauty or personal care product
∙Change of Mind: Returns due to buyer's remorse or changed preferences
∙Color/Shade Mismatch: If the product matches the description but doesn't suit your preference
∙Expired Products: Products that have expired after delivery
∙Late Reports: Any issue reported after the 3-day window
Fraudulent Claims
We reserve the right to refuse returns that appear fraudulent, including:
∙Multiple return requests from the same customer
∙Evidence of product use despite claims of defects
∙Misrepresentation of product condition
∙Attempts to return products purchased from other retailers
Store Credit Terms
Validity & Usage
∙Store credits are valid for 6 months from issue date
∙Can be used for any products on our website
∙Cannot be transferred to another person
∙Cannot be combined with other promotional offers
∙No cash value or refund for unused store credit
How to Use Store Credit
∙Store credit will be added to your account
∙Use during checkout by selecting "Store Credit" option
∙Any remaining balance after purchase stays in your account
∙You will receive confirmation of credit usage via email
Customer Responsibilities
Reporting Timeline
∙You must inspect your order immediately upon delivery
∙Report any issues within 3 days of delivery
∙Provide honest and accurate information about product condition
∙Respond promptly to our requests for additional information
Product Care During Return Process
∙Keep products in original condition until pickup
∙Do not attempt to use or test products you plan to return
∙Ensure all components and free gifts are available for return
∙Pack items securely for return shipment
Contact Information
For return and replacement inquiries:
Email: support@taneabeauty.com
Phone: +91 8591912652
WhatsApp: +91 8591912652
Business Hours: Monday to Saturday, 10 AM to 7 PM IST
Response Time: We respond to all inquiries within 24 hours during business days.
Governing Law & Jurisdiction
This Return & Replacement Policy is governed by the laws of India. Any disputes arising from this policy will
be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Policy Updates
We reserve the right to update this Return & Replacement Policy at any time. Changes will be effective
immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of
the updated policy.
Customer Service Promise
While our policy is firm on the 3-day reporting requirement and no-refund stance, we are committed to
providing exceptional customer service. Our goal is to resolve all legitimate issues quickly and fairly within our
policy guidelines.
Remember: All our products are vegan, cruelty-free, and carefully formulated. We stand behind the quality of
our products and want every customer to have a positive experience with Tanéa Beauty.
Last Updated: September 3, 2025
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